Last updated: January 23, 2026
1. Introduction
Welcome to DocQueue ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website, appointment booking platform, and WhatsApp integration. By accessing or using our services, you agree to be bound by these Terms.
2. Description of Service
DocQueue provides software that enables:
- Appointment booking and scheduling
- Queue and patient flow management
- Automated reminders and confirmations via WhatsApp and email
- Administrative tools for medical practices
DocQueue is a technology platform and does not provide medical advice or medical services.
3. Eligibility
You must be at least 18 years old to use our services. If you are registering on behalf of a medical practice or business, you confirm that you have the authority to bind that entity to these Terms.
4. Account Responsibilities
- You are responsible for maintaining the confidentiality of your login credentials.
- You are responsible for all activity under your account.
- You must notify us immediately of any unauthorized use.
5. Acceptable Use
You agree not to:
- Use the service for unlawful or fraudulent purposes
- Send spam, abusive, or misleading messages
- Violate WhatsApp Business or third-party platform policies
- Attempt to interfere with or disrupt our systems
6. Data Protection & Privacy
Your use of DocQueue is also governed by our Privacy Policy. Medical practices remain responsible for obtaining patient consent where required by law.
We process personal information in accordance with applicable South African data protection laws.
7. Payments & Subscriptions
- Subscription fees (if applicable) are billed monthly unless otherwise agreed.
- Failure to pay may result in suspension of services.
- Fees are non-refundable unless required by law.
8. Service Availability
We strive to maintain reliable service but do not guarantee uninterrupted availability. We are not responsible for outages caused by internet providers, hosting services, or third-party platforms such as WhatsApp.
9. Limitation of Liability
To the maximum extent permitted by law, DocQueue shall not be liable for indirect, incidental, or consequential damages, including loss of data, revenue, or profits arising from use of the service.
10. Termination
We may suspend or terminate access if these Terms are violated. Users may discontinue use of the service at any time.
11. Intellectual Property
All software, branding, and platform content are the property of DocQueue. You may not copy, reproduce, or redistribute any part of the service without permission.
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
13. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the service constitutes acceptance of the updated Terms.
14. Contact Us
If you have questions about these Terms, contact us at:
Email: support@docqueue.co.za