Last updated: January 23, 2026
1. Introduction
Welcome to DocQueue ("we", "us", "our"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our appointment booking service, website, and WhatsApp integration.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, surname, patient ID, contact number, email address, appointment details, and any notes/reasons you provide when booking.
- WhatsApp Communication: Messages you send to our WhatsApp number (e.g., confirmation requests, reschedule/cancel requests).
- Technical Data: IP address, browser type, device information, and usage data (collected automatically).
3. How We Use Your Information
We use your information to:
- Manage and confirm your appointments
- Send appointment confirmations, reminders, and updates via WhatsApp and email
- Allow you to view, reschedule, or cancel appointments
- Improve our service and respond to support queries
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers (e.g., email delivery like Resend, WhatsApp Business API via Meta)
- Medical practices for appointment coordination (only necessary details)
- Legal authorities if required by law
5. Data Storage & Security
Your data is stored securely on our servers and in our database. We use industry-standard security measures to protect against unauthorized access, loss, or misuse. However, no system is 100% secure — we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction or deletion
- Opt out of communications
Contact us at support@docqueue.co.za to exercise these rights.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated "Last updated" date. Continued use of our service after changes means you accept the updated policy.
8. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@docqueue.co.za